Question 1

How do I reserve equipment?

Accepted Answer

The fastest way is WhatsApp: send us your beach (Tamarindo or Jacó), dates, and group size, and we'll confirm your setup—usually within 15 minutes during business hours. You can also use the contact form.

Question 2

Which beaches do you cover?

Accepted Answer

We currently serve two beaches: Playa Tamarindo in Guanacaste and Playa Jacó on the Central Pacific. They're about four hours apart, so just tell us which one you're headed to when you reserve.

Question 3

Where do I pick up my rental?

Accepted Answer

We meet you right on the beach—on Playa Tamarindo or Playa Jacó, depending on your reservation. Your exact meeting spot is shared with your confirmation.

Question 4

Can I use my rental at a different beach?

Accepted Answer

Each rental is set up and returned at the beach you booked—Tamarindo or Jacó. If your trip includes both coasts, reserve separately for each and we'll have you covered at both.

Question 5

Is there a security deposit?

Accepted Answer

Yes—one $200 hold per booking, no matter how much gear you rent. It's a pre-authorization on your card (you're never actually charged) and it's released as soon as your equipment is back in good condition. You're responsible for the replacement value of anything lost or damaged, per our rental terms.

Question 6

What is your cancellation policy?

Accepted Answer

Cancel free of charge up to 24 hours before your reservation. Weather-related changes are handled with flexibility.

Question 7

What are your hours?

Accepted Answer

We’re on the beach daily from 7:00 AM to 6:00 PM at both Tamarindo and Jacó.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards. Cash (USD or colones) may be accepted on-site for select rentals—ask when you reserve. A valid payment card is required for the security deposit hold.

Questions, answered

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